Please note that by ordering Petrovna Lampwork products you order a copy of the item shown in the picture. The item you see in the picture has already been sold. The copy will be as exact as possible but since all lampwork beads are handmade, each bead is unique therefore minor differences between the item in the picture and its copy are possible. This also applies to the other items – copper plated jewelry, sea glass jewelry etc.

In case you have any specific requests regarding your order (for example different length of the item, different order of beads in your piece, color of the details etc) please specify them while placing your order. We will contact you within 24 hours. Please refer to our Contact Us page for alternative contact options.

Your order will be ready in 14 days. All orders are shipped via Bulgarian Posts PLC (first class shipping with tracking number). Once the order is shipped you will receive notification with a tracking number. Estimated delivery time: 10-14 business days to the US; 7-10 business days to Russia; 4 or more business days within the EU. During the peak postal traffic periods (winter and spring holidays) time of delivery can increase. Please consider this while placing your order. Postal shipping costs €5.

Courier delivery is available in Moscow. Please send a message with your order number to petrovna@petrovna-lampwork.com after placing your order to request courier delivery.

Customer pick up is available in Varna.

If you need express delivery (DHL, EMS), please contact us at petrovna@petrovna-lampwork.com before placing your order.

If you are not satisfied with the purchase for any reason you can return it within 2 business days of its receipt. The cost of the purchase will be refunded minus the shipping charges. Returns are shipped at the buyer’s expense.

If an item got damaged during the shipment, please contact us at petrovna@petrovna-lampwork.com and we’ll discuss a course of action (usually the damaged item can be replaced or its cost can be refunded). In this case Petrovna Lampwork covers all the shipment expenses.